Terms & conditions of sale
Language
Translation provided for convenience. Only the French version of these terms is legally binding and prevails in case of discrepancy.
1. Seller and scope
These terms and conditions of sale apply to sales made on the Latino Shop website between LATINO SHOP, société par actions simplifiée unipersonnelle (SASU) au capital de 1 000 €, immatriculée au RCS de Paris sous le n° 888 796 331 (SIRET 888 796 331 00021), TVA intracommunautaire FR43888796331, siège social : 13 rue du Hameau, 75015 Paris (“Latino Shop”) and any consumer (“the customer”).
Contact: latinoshopfrance@gmail.com, phone +33625527521, or by post to 13 rue du Hameau, 75015 Paris. The terms in force on the order date apply; they are available on the site at all times and can be saved or printed.
2. Products
Latino Shop sells Latin American food, drinks (including alcoholic beverages) and hygiene products. Essential characteristics are shown on each product page. Photos are illustrative.
Offers are valid while stocks last. If a product becomes unavailable after the order, the customer is informed and refunded within 14 days of payment at the latest.
3. Prices
Prices are in euros, VAT included (rate applicable to each product). Shipping costs are shown before the order is confirmed. The price charged is the one shown when ordering.
4. Order
The customer adds products to the cart, enters their details, chooses a delivery method, may apply a promo code or loyalty points, and reviews the summary before confirming. Clicking the payment button means an order with an obligation to pay. The contract is concluded when payment is confirmed and a confirmation email is sent; the invoice is available in the customer account.
Latino Shop may refuse or cancel an order in case of a previous dispute, suspected fraud or breach of the alcohol sale conditions, with a full refund.
5. Payment
Online card payment via Stripe (3-D Secure where applicable). Latino Shop never has access to your full card details. Your card is charged when the order is confirmed.
6. Loyalty and promo codes
Account holders earn points usable as a discount on a later order. Points and codes have no cash value and are neither transferable nor refundable; points earned on a cancelled or refunded order may be withdrawn. Each code has its own conditions.
7. Delivery and pickup
Delivery in metropolitan France by the carriers offered (Mondial Relay, Colissimo, UPS, DHL). The estimated time is shown before payment; where none is stated, delivery takes place within 30 days of the contract (art. L216-1 French Consumer Code). Free store pickup once the order is ready.
Risk passes to the customer when they, or a third party they designate other than the carrier offered by Latino Shop, take physical possession of the goods (art. L216-4).
8. Alcohol sales
The sale of alcoholic beverages to minors under 18 is prohibited (art. L3342-1 French Public Health Code). By ordering alcohol, the customer certifies being at least 18; ID may be requested on delivery or pickup. Alcohol abuse is dangerous for your health, drink responsibly.
9. Right of withdrawal
The customer has 14 days from receipt of the goods to withdraw without giving a reason (art. L221-18), by notifying latinoshopfrance@gmail.com, by post or with the form in the French version. Goods must be returned within the following 14 days; return costs are borne by the customer.
Latino Shop refunds all sums paid, including initial delivery costs (up to the standard rate), within 14 days using the same payment method; the refund may be withheld until the goods or proof of return shipment are received.
Exceptions (art. L221-28): goods liable to deteriorate or expire rapidly, and food or hygiene products unsealed after delivery.
10. Legal guarantees
Latino Shop is bound by the legal guarantee of conformity (2 years from delivery, art. L217-1 to L217-32 French Consumer Code) and the guarantee against hidden defects (2 years from discovery of the defect, art. 1641 to 1649 French Civil Code). The full regulatory text appears in the French version. To make a claim: latinoshopfrance@gmail.com.
11. Complaints and mediation
Complaints: latinoshopfrance@gmail.com, +33625527521 or by post. After an unresolved written complaint, the customer may refer the matter free of charge to the consumer mediator: [to be completed].
12. Data, archiving and governing law
Personal data: see our Privacy policy. Orders of €120 or more are kept for 10 years and the customer can access them. These terms are governed by French law; consumers may bring proceedings before the court of their place of residence.